Date Published: November 23, 2021 – Date Updated: June 30, 2023

OnTrac Track Trace

Popular Tracking Companies

Choosing exemplary carrier service is paramount to ensuring your shipments arrive on time and in good condition. In the United States, one carrier with a solid reputation for reliable and speedy delivery is OnTrac.

We will look closely at OnTrac, focusing on their tracking feature, delivery services, and how you can contact their support team.

An Overview of OnTrac

Founded in 1991, OnTrac has since become a leader in the logistics industry, specializing in contract logistics and parcel delivery. It provides various services, such as overnight shipping, courier services, freight, and more. What sets OnTrac apart from other carriers is its commitment to offering exceptional service quality at a lower cost.

You can access OnTrac’s services directly through their website at https://www.ontrac.com/.

OnTrac Tracking: Ensuring Visibility and Control

One key feature that makes OnTrac stand out is its parcel tracking system. The OnTrac Tracking feature allows you to monitor the progress of your shipments, giving you peace of mind and assurance that your packages are en route and delivered on schedule.

The tracking system is straightforward to use. Simply enter your tracking number on their website to get real-time updates on your shipment. This feature ensures you’re constantly updated on your shipment’s status and offers an extra layer of security for your packages.

OnTrac Delivery Services: Fast, Reliable, and Cost-Effective

OnTrac offers a range of delivery services designed to meet diverse customer needs. Whether you require same-day delivery, overnight shipping, or direct post services, OnTrac covers you.

One of OnTrac’s most popular offerings is the Ground Shipping service, which offers a cost-effective solution for businesses and individuals who require regular shipping. This service promises a faster transit time than national carriers, with a commitment to deliver your parcels on time, every time.

For quicker options, OnTrac offers Sunrise and Sunrise Gold services that promise delivery by 10:30 am or 8 am, respectively, on the next business day.

With OnTrac, you’re guaranteed reliable and fast delivery and the best value for your money.

Reaching Out to OnTrac: Customer Support Details

OnTrac has a dedicated support team ready to help if you have questions or require assistance. To contact the OnTrac support team, text the number (302) 246-7136*. An OnTrac representative will respond promptly to address your concerns or provide the necessary information. Standard message and data rates may apply, and you can opt-out anytime.

Contact OnTrac’s tracking support service at 800-334-5000 for real-time updates and assistance regarding your shipments. Open seven days a week, they’re ready to address your queries promptly.

The OnTrac support team operates at the following hours:

• Monday-Friday: 8 a.m. – 9 p.m.
• Saturday: 8 a.m. – 8 p.m.
• Sunday: 8 a.m. – 5 p.m.

Final Thoughts

In conclusion, OnTrac offers a compelling blend of innovative tracking technology, reliable delivery services, and outstanding customer support. Whether shipping within the region or nationwide, OnTrac guarantees efficient delivery services to meet your unique shipping needs.

OnTrac Tracking

Q: Does OnTrac offer international shipping?

A: OnTrac primarily operates in the Western United States and doesn’t offer international shipping. However, they do provide comprehensive regional coverage. Please check their official website or contact their support team for the most updated information.

Q: How can I schedule a pickup with OnTrac?

A: To schedule a pickup, visit the OnTrac website and navigate to their ‘Schedule a Pickup’ section. You will need to provide information such as your address and package details. For large volume pickups, contacting their support team for assistance is advisable.

Q: Does OnTrac offer a mobile app for tracking?

A: OnTrac does not have a dedicated mobile application. However, their mobile-friendly website lets you easily track your shipments, schedule pickups, and access other services from your smartphone’s browser.

Q: What should I do if I miss an OnTrac delivery?

A: If you miss an OnTrac delivery, the driver will usually leave a Door Tag with information about the attempted delivery. Depending on the delivery instructions and service type, the driver may attempt a second delivery on the next business day, or you may need to pick up the parcel from a designated location. Refer to the Door Tag or contact the OnTrac support team for specific instructions.

Q: Does OnTrac deliver on holidays?

A: OnTrac observes several holidays throughout the year during which no pickups or deliveries are made. These holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. For the most accurate information, please refer to the holiday schedule on the OnTrac website or contact their support team.

Q: Can I change my delivery address after the package is in transit?

A: This depends on various factors, including the type of service and how far the package has progressed in the delivery process. If you need to change your delivery address, it’s best to contact the OnTrac support team as soon as possible for assistance.

Q: How does OnTrac handle fragile items?

A: OnTrac recommends that all fragile items are adequately packaged to ensure their safe arrival. If you have specific instructions for handling your package, it’s advisable to contact their support team before shipment.