Date Published: April 4, 2023 – Date Updated: April 4, 2023
Pitney Bowes is a global technology company that provides a range of solutions for businesses in the areas of e-commerce, shipping, mailing, and data management. The company was founded in 1920 and has its headquarters in Stamford, Connecticut, USA.
With a presence in over 100 countries, Pitney Bowes offers a wide range of products and services that help businesses of all sizes to streamline their operations, improve their customer engagement, and drive growth.
Some of the company’s key offerings include shipping and mailing solutions, software for data management and analytics, and e-commerce solutions for retailers and online marketplaces.
Additionally, Pitney Bowes provides a suite of location intelligence tools that enable businesses to make smarter decisions based on geospatial data.
Pitney Bowes tracking solutions
Pitney Bowes offers a range of tracking solutions that enable businesses to track their shipments, packages, and mail pieces throughout the delivery process. These solutions provide real-time visibility into the status of shipments and allow businesses to monitor their delivery performance and customer satisfaction.
One of the key tracking solutions offered by Pitney Bowes is the SendSuite Tracking Online platform. This cloud-based solution provides end-to-end tracking of shipments, including inbound and outbound packages, mail pieces, and bulk shipments.
The platform provides real-time visibility into the delivery process, enabling businesses to track the location of their shipments, monitor delivery times, and receive alerts when shipments are delayed or at risk of being lost.
Pitney Bowes also offers a range of tracking tools for specific types of shipments, such as parcels, letters, and flats. These tools enable businesses to track their shipments using a range of tracking codes, including USPS, UPS, FedEx, and DHL.
Businesses can also integrate their tracking data with other systems, such as customer relationship management (CRM) platforms, to provide a seamless customer experience.
Overall, Pitney Bowes tracking solutions provide businesses with the visibility and control they need to manage their shipments effectively, reduce costs, and improve customer satisfaction.
Pitney Bowes Tracking Features
They offer a range of features that provide businesses with real-time visibility into the status of their shipments and enable them to track their delivery performance.
Some of the key features of Pitney Bowes tracking solutions include:
End-to-end tracking: They provide end-to-end tracking of shipments, including inbound and outbound packages, mail pieces, and bulk shipments. This allows businesses to monitor the status of their shipments throughout the delivery process and ensure that they arrive at their destination on time.
Real-time visibility: They also provide real-time visibility into the status of shipments, allowing businesses to monitor the location of their shipments and receive alerts when shipments are delayed or at risk of being lost.
Integration with other systems: Their tracking solutions can be integrated with other systems, such as CRM platforms, to provide a seamless customer experience. Consequently, businesses can track their shipments from start to finish and provide customers with real-time updates on the status of their deliveries.
Customizable alerts: Pitney Bowes allow businesses to set up customizable alerts based on specific events or triggers, such as when a shipment is out for delivery or has been delivered. Businesses can use this to manage their shipments in advance and promptly address any issues that may arise.
Reporting and analytics: They provide reporting and analytics tools that enable businesses to track their delivery performance, monitor key metrics such as delivery times and rates, and identify areas for improvement.
Pitney Bowes Tracking Implementation
Implementing Pitney Bowes tracking solutions involves a few steps to ensure that the tracking tools are set up correctly and integrated with the business’s existing systems.
Here is a step-by-step guide on how to implement Pitney Bowes tracking:
Choose the right tracking solution: Pitney Bowes offers a range of tracking solutions, each tailored to specific business needs. Choose the solution that best fits your business needs.
Set up your account: Once you have chosen the right tracking solution, create an account with Pitney Bowes. This will give you access to the tracking tools and allow you to customize your tracking settings.
Configure your tracking settings: Configure your tracking settings by selecting the tracking codes and carriers that you want to use. This will ensure that the tracking information is accurate and up-to-date.
Set up tracking integration: If you are using a CRM or other system to manage your business, integrate your tracking information with this system. This will enable you to track shipments from within your existing system and provide a seamless customer experience.
Test and validate your tracking: Test your tracking tools and validate that the tracking information is accurate and up-to-date. This will help ensure that your shipments are being tracked correctly and that you are receiving the right alerts and notifications.
Train your team: Train your team on how to use the tracking tools and ensure that they understand the importance of tracking for your business.
Monitor and optimize your tracking: Once your tracking tools are up and running, monitor your tracking data and identify areas for improvement. Use the data to optimize your tracking settings and improve your delivery performance over time.
Pitney Bowes Tracking Analytics
Pitney Bowes tracking analytics provide businesses with valuable insights into their shipment data, enabling them to optimize their operations and improve their delivery performance.
Here are some key metrics and analytics that businesses can track using Pitney Bowes:
Delivery performance: Pitney Bowes tracking analytics allow businesses to track their delivery performance, including delivery times, delivery rates, and delivery accuracy. The given information can help identify areas that need improvement and make delivery operations more optimized.
Carrier performance: Businesses can use their analytics to track the performance of their carriers, including on-time delivery rates, transit times, and customer satisfaction ratings. The information can be utilized to select the most suitable carriers for each package and bargain for improved carrier rates.
Shipment tracking: They provide businesses with detailed tracking information for each shipment, including the shipment’s location, delivery status, and delivery date. Using these information, customers are provided with real-time updates on their shipments and improve customer satisfaction.
Cost tracking: Businesses can use their analytics to track their shipping costs, including shipping fees, carrier fees, and other related costs. The information provided can help improve shipping efficiency and lower expenses.
Customer satisfaction: Pitney Bowes tracking analytics provide businesses with valuable insights into customer satisfaction, including customer feedback, ratings, and reviews. The data can be utilized to enhance customer satisfaction and build stronger customer loyalty.
In today’s fast-paced and competitive business landscape, managing shipments effectively and providing real-time updates to customers is more important than ever.
Pitney Bowes tracking solutions offer businesses a range of tools and features that enable them to track their shipments, monitor their delivery performance, and optimize their operations. From end-to-end tracking to real-time visibility, integration with other systems, and advanced analytics, they provide businesses with the insights and tools they need to improve their delivery performance, reduce costs, and increase customer satisfaction.
By implementing their tracking solutions and leveraging their advanced features and tools, businesses can achieve better outcomes and stay ahead of the competition.