One of the valuable features offered by USPS is parcel tracking, which allows customers to monitor the progress of their mail or packages as they move through the postal system.
USPS parcel tracking is an easy-to-use service that assigns a unique tracking number to each eligible item. This number can be found on the shipping label or receipt and is used to track the package’s status and location from when it is sent until it reaches its final destination.
To track your courier, enter your tracking number in the designated field in our parcel tracking tool, and obtain real-time information on the package’s progress.
Courier tracking is available for various mail classes and services, including Priority Mail, Priority Mail Express, First-Class Package Service, and many others. It offers customers peace of mind and ensures transparency in the delivery process.
Understanding USPS Tracking Numbers
Tracking numbers are unique identifiers assigned to eligible mail items, allowing customers to track their packages’ progress from when they are shipped until they reach their final destination.
Understanding the structure and types of tracking numbers can help you make the most of the company’s parcel tracking services.
The number typically consists of 22 alphanumeric characters, starting with a service code identifying the type of mail service used.
Here’s a breakdown of USPS tracking number formats for various mail classes and services:
Priority Mail Express: The tracking number starts with ‘E’ followed by 8 digits, a ‘US’ suffix, and then 9 additional digits (Example: EA123456789US).
Priority Mail: The tracking number begins with ‘9’ and contains 22 digits in total (Example: 9205 5000 0000 0000 0000 00).
Certified Mail: The tracking number starts with ‘9’ and has 22 digits in total (Example: 7012 3450 0000 0000 0000 00).
Registered Mail: This 22-digit tracking number (9208 8000 0000 0000 0000 00) will enable you to monitor your package every step of the way.
Collect on Delivery (COD): The tracking number starts with ‘9’ and has 22 digits in total (Example: 9303 3000 0000 0000 0000 00).
To track a package using the tracking number, visit their website or mobile app, enter the tracking number in the designated field, and access real-time information on the package’s progress.
You can also track packages by sending a text message with the tracking number to 28777 (2USPS) or contacting customer service.
Visit USPS text tracking for more information.
Please note that not all mail classes and services include tracking.
Services like standard letters, postcards, or Media Mail may not have tracking capabilities. Always check the specific mail service to determine if tracking is available.
How to Track a USPS Parcel
Tracking a courier is a simple process that allows you to monitor the progress of your mail item or package as it moves through the postal system.
There are several methods available to track a package:
a. Visit the USPS website (www.usps.com).
b. Locate the “Track & Manage” tab on the homepage.
c. Click on the “Track” option.
d. Enter the tracking number (found on your shipping label or receipt) into the designated field and click the “Track” button.
e. The tracking information for your parcel will be displayed, including its current status and location.
USPS Mobile App:
a. Download and install the USPS Mobile app on your smartphone or tablet (available for iOS and Android devices).
b. Launch the app and sign in or create an account.
c. Tap the “Track” option.
d. Enter the tracking number and tap the “Search” button.
e. The tracking information for your parcel will be displayed.
Text Message Tracking:
a. Compose a new text message to 28777 (2USPS).
b. Type your tracking number as the message content.
c. Send the text message.
d. You will receive a reply with the current status of your parcel.
USPS Customer Service:
a. Call the Customer Service hotline at 1-800-ASK-USPS (1-800-275-8777).
b. Follow the automated prompts and select the option to track a package.
c. Provide the tracking number when prompted.
d. The automated system will inform you of your parcel’s current status and location.
Remember that not all mail classes and services include tracking capabilities. Ensure you have selected a service with tracking, and always keep the tracking number handy to track your parcel’s progress.
USPS Tracking Status Updates and Delivery Confirmations
The tracking status updates and delivery confirmations are essential for customers to monitor the movement of their packages and ensure timely delivery.
Here are the various tracking statuses you might come across and their meanings:
Pre-Shipment: The courier’s shipping label has been created, but USPS has not yet received the item.
Accepted/Picked Up: USPS has received the package and started processing it.
In Transit: The courier is in transit between USPS facilities or between USPS and the final delivery point.
Arrived at Unit: The package has arrived at the local post office responsible for the final delivery.
Out for Delivery: The package is on a USPS vehicle for delivery to its final destination.
Delivered: The parcel has been delivered to its recipient.
Attempted Delivery/Notice Left: A delivery attempt was made, but the recipient was unavailable. A notice is left, and the package will be available for pickup or re-delivery.
Held at Post Office, At Customer Request: The package is held at the post office because the recipient requested it or the package requires a signature.
Return to Sender: The courier is being returned to the sender due to an incorrect or incomplete address or the recipient’s refusal to accept the package.
Alert: There is an issue with the package’s delivery, such as a delay or an address problem. USPS might resolve the issue or may require action from the sender or recipient.
In-Transit Delay: The package has experienced a delay in transit due to unforeseen circumstances, such as severe weather or transportation issues.
Customs Clearance: The courier is being processed by customs for international shipments. Delays may occur during this process.
Delivered, In/At Mailbox: The package has been delivered and placed in or near the recipient’s mailbox.
Delivered, Front Door/Porch: The package has been delivered and left at the front door or porch of the recipient’s address.
Delivered, Parcel Locker: The courier has been delivered to a parcel locker, usually in a community mailbox or a secure location for pickup by the recipient.
Delivered, Individual Picked Up at Post Office: The package has been picked up by the recipient at the post office.
Delivered, To Agent: The parcel has been delivered to an authorized agent, such as a concierge, doorman, or a designated person at the recipient’s address.
Delivered, Garage or Other Location at Address: The package has been delivered to a specified location at the recipient’s address, such as a garage or side entrance.
Forwarded: The parcel has been forwarded to a new address because the recipient has moved or requested a forwarding service.
Missent: The package was accidentally sent to the wrong postal facility and is being rerouted to the correct destination.
Redirected: The courier is being redirected to a new address at the request of the sender or recipient.
Awaiting Pickup: The package is ready for pickup at a designated location, such as a post office or retail partner.
Delivered, PO Box: The parcel has been delivered to the recipient’s PO Box.
Delivered, Neighbor: The package has been delivered to a neighbor’s address, either because the recipient was unavailable or because it was a safer location for delivery.
Seized by Law Enforcement: Law enforcement has seized the package due to suspicions of containing illegal items or violating postal regulations.
Damaged in Transit: The courier has been damaged during transit and may require further action from the sender or recipient.
Troubleshooting Common USPS Tracking Problems
While parcel tracking is generally reliable, there are times when you might encounter problems or inconsistencies.
Here are some common tracking problems and how to troubleshoot them:
No Tracking Updates
If you haven’t received any tracking updates after the initial “Pre-Shipment” status, it could be that the package has not been scanned by USPS or the barcode is damaged/unreadable.
Contact the sender to verify if the package was shipped and ask them to inquire about the issue with the company.
Stuck in “In Transit” Status
Packages can sometimes get delayed or stuck during transit for various reasons, such as weather, transportation issues, or high mail volume.
The package will usually resume its journey and eventually be delivered. If the status hasn’t changed for an extended period (e.g., 7-10 days), you can contact their customer service for assistance.
Delivered, But Not Received
If the tracking status shows “Delivered,” but you haven’t received the package, check around your property with neighbors or building management.
If you still can’t locate the package, contact your local post office and provide them with the tracking number to investigate the issue.
Incorrect Delivery Status
Sometimes, a package might be mistakenly marked as delivered or out for delivery. In such cases, the package usually gets delivered within the next few days.
If the package does not arrive within a reasonable time-frame, contact your local post office or customer service for assistance.
Tracking Number Not Recognized
If the company’s website or mobile app does not recognize the tracking number, double-check the number for any errors. If the number is correct, wait a few hours and try again, as the tracking information might not have been updated yet.
If the problem persists, contact the sender to verify the tracking number and shipping method.
Package Rerouted or Forwarded
If your package has been rerouted or forwarded, it may take additional time to reach its destination. This could happen if there’s an address issue or the recipient has requested mail forwarding.
Monitor the tracking updates to see the package’s progress and estimated delivery date.
Missing or Damaged Package
If your package arrives damaged or with missing contents, contact the sender to report the issue. Depending on the shipping service and insurance coverage, they can file a claim with USPS for compensation.
International shipments may experience delays due to customs clearance. While they have limited control over customs processing, you can monitor the tracking updates for any status changes.
If you experience persistent issues with tracking or delivery, contact their customer service through their website, by phone, or visit your local post office for assistance.
Provide them with the relevant tracking number and additional information about your shipment. They can help you investigate the issue and guide you on the next steps.
Phone: Call USPS customer service at 1-800-ASK-USPS (1-800-275-8777).
Website: Visit the USPS website and navigate to the “Help” section, where you can find options for email inquiries and live chat support.
Local Post Office: Visit your local post office in person, and bring your tracking number and any relevant information about your shipment. The postal staff can help you address the issue or provide further guidance.
Remember that while most packages are delivered without issues, occasional delays and problems can occur.
Communicating proactively with USPS, the sender, or the recipient can help resolve most tracking and delivery issues.
How to Request a USPS Re-delivery
If you missed a delivery attempt and received a notice, you can request re-delivery to have your package delivered again.
Here are the steps to request a re-delivery:
Locate the notice
Find the PS Form 3849, also known as the “Sorry We Missed You” notice, left by the carrier at your address. This notice contains important information about your package, including the tracking number, the date of the attempted delivery, and the reason for non-delivery.
Online Re-delivery Request
Visit the USPS Re-delivery website at https://redelivery.usps.com/redelivery/. Enter the required information from the PS Form 3849, including the tracking number, delivery address, and other necessary details.
Select the desired re-delivery date and provide additional instructions for the carrier if needed. Review the information and submit your request.
Re-delivery by Phone
Call the carrier’s customer service at 1-800-ASK-USPS (1-800-275-8777) and follow the prompts to request a re-delivery. Provide the representative with the information from the PS Form 3849 and your preferred re-delivery date.
Re-delivery in Person
Visit your local post office with the PS Form 3849 and request in-person re-delivery. Provide the postal staff with the required information and your preferred re-delivery date.
After submitting your re-delivery request, they will attempt to deliver your package on the specified date. Ensure someone can receive the package or sign for it if required.
Contact USPS customer service for assistance if you have any issues or need to change your re-delivery request.